We regret to know that your feelings are not the best after your stay with us, unfortunately, and as talked in person, we can not offer compensation when your device never connected to our network, when you didn't present any evidence of the fact and mostly when you denied our prevention personnel to make exhaustive research in your suite and the suite of your companions. Book online or call 1 (800) 881-7409. Rooms and suites feature comforts including a private balcony or terrace and a fully stocked mini-bar. In addition, the food on the resort was horrible. The water slides are also fun but also fast and perhaps a little more than this Momma was prepared for. Our son made several friends in Core Zone and our daughter loves the splash park. Claim your listing for free to respond to reviews, update your profile and much more. We feel more than glad to know that you had a good time with us. Dear USAfa, Thank you for choosing our resort as your host and taking the time to share your opinion with us. The Bartenders Josue, Alejandro, Javier, and Giovani kept us entertained the whole time. Dreams Natura Resort & Spa - All Inclusive offers a continental or buffet breakfast. The 5-star Dreams Natura Resort & Spa is nestled amongst the Mayan jungle and faces the sparkling waters of the Caribbean Sea in Puerto Morelos. In addition, the food on the resort was horrible. Dear JohnnyTornado, Thank you so much for taking the time to write your review regarding your recent getaway. The food is outstanding! Dreams Natura was the worst! Facing the Caribbean Sea on a white sand beach. The area is popular for snorkelling, and car hire is available at Dreams Natura Resort & Spa - All Inclusive. Our kids have loved their time here as well. She did not try out Kidz Zone but their daily activities looked really fun. We were all told to be seated in an area by the three check in desks. Arrecifes - Nizuc Brazilian Restaurant/Moon Palace, Response from , Propietario at Dreams Natura Resort & Spa. The resort is new and very nice. Our best regards! We are ready to welcome you back. WiFi and parking are free, and this hotel also features 3 outdoor pools. Own or manage this property? Once we made it up there we were told one of two of our families reservation had been cancelled. Book your next vacation to the Caribbean, Mexico, Bahamas or Central America with CheapCaribbean.com. Step onto your private terrace or balcony for a stunning view of the lush gardens or the beautiful Caribbean Sea. Dreams Natura Resort & Spa - Unlimited-Luxury SM 31, MZ 03, LOTE 101-21, KM 332 CARRETERA CANCUN-TULUM, Benito Juarez, QR, 77508, Mexico . My laptop was stolen and I was told by the staff that they're not responsible for lost or stolen items. Inspirado en la jungla maya que le rodea, el nuevo Dreams Natura Resort & Spa ubicado en la hermosa Riviera Cancún ofrece una experiencia Unlimited-Luxury® única. Dear Augustus54, On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. There are sanitation stations for hands and feet everywhere and the staff work around the clock to ensure safety. Rooms Make yourself at home in one of the 553 air-conditioned rooms featuring Smart … The swim-up bar was were my friends and I spent most of our time. For those looking for a relaxing, upgraded experience, Preferred Club provides exclusive access to a lounge. Dreams Natura Resort & Spa will now offer the Dreams brand signature Unlimited-Luxury® offerings, along with amenities and services including: Gourmet à la carte dining options with no reservations required Unlimited international and domestic top shelf spirits 24-hour room and concierge services Bathrooms include showers, slippers, complimentary toiletries, and hair dryers. I think one of the reasons for that was the limited capacity the resort was booking. Arturo Alcalá. Tripadvisor Plus Subscription Terms & Conditions, Adults Only and Adult Friendly Resorts Puerto Morelos, Hotels near Galeria Arte Zissimo arte contemporano. Okay there was a mistake on someone’s end but I had brought all the paperwork with confirmation numbers etc so they called up someone else to help. Our kids have loved their time here as well. I made four new friends that trip and will 100% be going back to see them. We have shared all your comments with our management team and staff, our guest’s feedback is truly appreciated in our constant commitment to keep our service levels. Social Media Manager. At Dreams Natura Resort & Spa, enjoy the best of both worlds with modern design and luxury accommodations infused with elements of nature including a lazy river. We are looking forward to welcoming you back in the not distant future. I think one of the reasons for that was the limited capacity the resort was booking. The Bartenders Josue, Alejandro, Javier, and Giovani kept us entertained the whole time. Learn more about our quality, safety, and offers an outdoor swimming pool most excellent time in your! Swimming pool respond to reviews, update your profile and much more for snorkelling, and dryers. A private balcony or terrace and a fully stocked mini-bar Christmas at Dreams Natura Resort & Spa restaurants and very... 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